HOSPITALITY
HEROES

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HospitalityHeart from National Hotels of the Year Scotland 2025

presented at
Hotels of the Year® | Scotland

2025 Awards Night


Hospitality
Hearts &
Special Honours



Presented to Celebrate
Exceptional Achievement
& Landmark Moments in

Scottish Hospitality

 
H O N O U R E D   T H I S   Y E A R

‪‪❤︎‬

2025 Hospitality Heart™


Andrew & Rosaline Ryan

I N N   O N   L O C H   L O M O N D

AWARDED TO RECOGNISE EFFORT, HARD WORK AND A PRINCIPLED CONTRIBUTION TO THE REVIVAL OF CHALLENGING SCOTS HOTELS AND THEIR RENEWAL, WITH CULTURE AND INTERNATIONALISM AT HEART

Hina Rubbani-Mills
R A D I S S O N   B L U   G L A S G O W


AWARDED TO RECOGNISE AN INSPIRATIONAL GLASGOW GENERAL MANAGER WHO BRINGS OUT THE BEST, WHO ENCOURAGES OTHERS TO SHINE, DEVELOP AND GROW IN PRIDE, POTENTIAL AND JOY

Jennifer Gracie
S O N A S   C O L L E C T I O N


AWARDED TO RECOGNISE GIFTED AND KIND, CREATIVE AND BEAUTIFUL HOSPITALITY AND SERVICE GIVEN TO COUNTLESS VISITORS TO HER SKYE HOMELAND OVER MANY VALUED AND APPRECIATED YEARS

Jalal Ibrahimi
B A L L A T H I E   H O U S E   H O T E L

AWARDED
TO RECOGNISE A KIND, BRAVE, LOYAL MANAGEMENT MEMBER WHO, OVER YEARS OF SERVICE, HAS EXUDED THE WARMTH OF HIS NATIVE MOROCCAN SUN, GIVING SCOTS HOSPITALITY A GLOW

James Wright
W E S T E R N   I S L E S   H O T E L

AWARDED
TO RECOGNISE A GENEROUS, DETERMINED CONTRIBUTION TO THE RESCUE AND CULTURED RENEWAL OF A TREASURED WEST COAST HOTEL, AND ITS JOYOUS RETURN TO COMMUNITY PRIDE


Joanne Martin
C R O W N E   P L A Z A   G L A S G O W

AWARDED
TO RECOGNISE A GENEROUS, WITTY, STRONG EVENT MANAGEMENT LEADER WHO HAS CONTRIBUTED HER JOY AND PROFESSIONALISM STEADFASTLY TO SCOTLAND OVER MANY YEARS


❤︎‬
2025 Special Hotel Honours™


Duncan & Manja
Gibson

G L E N F I N N A N

TO RECOGNISE
decades of cherished contribution to food, hospitality, community and welcome in the North West Highlands, notably Glenfinnan House, and to honour their years as much loved custodians of the Highland hotel

Gleneagles
P E R T H S H I R E

TO RECOGNISE the world-class contribution of Gleneagles to chefs and kitchens throughout Scotland, and in particular the role of the training, skills transfer and international expertise of Gleneagles' Kitchens as a Talent Foundry


Apex Hotels
N A T I O N A L L Y

TO RECOGNISE
the Edinburgh-based group's Growth, Strategy & Innovation in an impressive phase, as its portfolio expands to new types of property, developing each with in-depth qualities, yet allowing their individualities to breathe

Michelle Kelso
T A Y C H R E G G A N

TO RECOGNISE
the difference this passionate hotelier has made to hospitality in Argyll, especially around Oban, harnessing years of knowledge to lead landmark hotel Taychreggan through difficult years to reinvestment and relaunch



‪‪❤︎‬


Congratulations...
and Thank You



P R E M I E R   S P O N S O R   2 0 2 5

National Hotels of the Year - Scotland 2025 - Hospitality Heart winners Rosaline & Andrew Ryan

2025 Hospitality Heart winners Rosaline & Andrew Ryan
of Inn on Loch Lomond

~ Gallery of Heart & Honours winners follows shortly ~